Our community of about 30 homes in NW WA has been putting up with continued intermittent Tiling and Audio Drop on our Comcast TV signal for five years. You read correctly, five years! It can occur five times a minute or once every five minutes... No specific pattern. Our Internet and Phone signals are fine... We have had more "House Techs" visit us than our relatives. Same results, the House Techs say "Your house wiring and signal strength from the street connection are perfect (all homes)... It is a "line fault"".The Line Techs come out, play with the lines and amps and leave. Might (or might not) be better for a week or two then everything falls to pieces. Over time we have contacted the main offices, area offices, and district offices with no results... We give them a list (each time) of the channel blocks affected and other info... It now appears that they (Comcast) are just trying to ignore the service failure. Hoping, we guess, that it will just go away.. Each and every time residents call Comcast Customer Service they act as though it is the first time they have heard of the problem.
Does anyone have any suggestions or explanations for our problem? We have heard that it has to do with our area local line distribution, or a problem at the "line head". Whatever the case the continued loss of picture quality and sound is no leading a majority of us to pursue other avenues of TV reception, namely Direct TV. Simply put, we are paying 100% of our bills for 80% service. Is there any Department higher than our Seattle Consumer Complaints office to contact at Comcast?
We're caught right in the middle... Put up with the poor signal or drop Comcast TV and keep Comcast Internet at a significant "Non-Triple Play" up-charge. Fortunately, I guess, most of us (but not all) have a clear shot to the South for Direct TV reception.
Any input would be appreciated... We are at our wits end.
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