My parents who are in their 70s recently had Xfinity with the X1 platform installed. Their Samsung television is a older smart tv. Their television in order for the pre-programed apps to work such as NetFlix must be hard wired through an ethernet connection. I called to have technician come back to the house in order to activate the post. I was told he didn't know how to do it. The final response was to have my parents purchase the wireless adaptor to connect wirelessly.
My question, does the X1 platform support the ethernet port it has? If so what can I do to have someone come back out to activate the port in order to send the signal to the television? Or should I have them remove the system as they only have had it a week and go back top AT&T Uverse where it did work with the ethernet?
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