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[TiVo] Lost VOD

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I've had Tivo/VOD on my Premiere-4 since installation last year. I hardly have used it, but i went to use it today and getting GSM-11 error immediately and consistently when open VOD app. The validation code on Conditonal Access page is VAL: V 0x0A. Looking back at last years notes when attempting to get VOD to work (excruciating process!), the VAL code had always been "? 0x1F" when it was't working. When they finally did whatever they did, it eventually read V 0x36. So what happened to make it 0x0A and how do I get it back to 36?? I dread calling because first line people have no clue what is going on with Tivo, let alone Tivo/VOD. If I knew exactly what to ask for, that would help. AFAIK, all other channels are available and happy.

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