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[Comcast Equip] Tv with only AUX showing, sound works, channels change

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this is the third tv that this exact same thing has happened to, so I think it's something that is being done on the remote accidentally. When the tv is turned on, the screen is black except for AUX showing in the corner. The sound works and the channels change with the remote. The DVD player works with a picture. HELP please! What are we doing to make this happen?

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