There are multiple horror stories on the internet (so they must be true!) about multi-hour hold times for people trying to cancel their service. It once took me 5 hours (elapsed time) and 4 phone calls (disconnected 3 times) to simply put my service on vacation suspension so I know how horrible the Comcast phone system is.
If I decide to ditch my TV service, can I take my DVR to my local Comcast outlet and have them take care of it? My experience with the walk-in store has been pretty good, typically no more than 15 minutes standing in line. It would sure beat spending hours on the phone or on hold and be a lot less aggravating.
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