When I login on their website, pick upgrade and actually get the price that they advertise in the section where I upgrade that says "$19.99 per month for 12 months" for the phone service? They go through the whole thing of changing the account and then confirm with "$19.95/mo. for 6 months, then $34.95 for months 7-12".
Now waiting for the chat person... no response but "let me check that for you" for about 5 minutes now.
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