Yeah, right. Made you look :) It will be interesting to see how many UNIQS this gets. Anyway...
I've found it is actually getting worse. Used to be there was a 50/50 shot at getting someone who had a clue. I think those reps are extinct- if not, they are certainly on the endangered species list. Can't tell you the last time I got someone who knew at least as much as I.
The best reps now are in the Retention department, and even they are slipping. Or lying. I'm not sure which. The last few times I've called to get my promo price extended or modified, I was told one thing, and another happened. I always asked them, "Okay, so NOTHING I have is changing, just the price, right?" And they always say, "That is correct". Last year, the guy removed Blast without telling me. This year, the lady removed one of my DVRs without telling me. In each case, I had to call back and get it corrected, with the associated price increase ($10 and ~$20).
The "President" people (or whatever they are called- I forget) are just really nice message takers. They used to be able to fix things.
That new guy they hired to fix things should have his title changed to, "Chief Apologist Officer".
I am happy and very lucky to have an inside contact who can get tech problems repaired for me. I don't know how anyone else gets difficult tech problems fixed.
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