Not that anyone needs to be reminded to carefully check their Comcast bill each month, but here's an example of what to keep an eye out for.
Back in September, I subscribed to the NHL Center Ice package and agreed to be billed in four installments of $39.99 (plus taxes), beginning with the late-October statement.
When my late-February statement arrived, there was a fifth installment of $39.99 on the bill. I called to question it and provided the dates of my previous statements. It took 10 minutes for the matter to be cleared up, but $44.19 was credited to the account and I assumed that was that.
But when my late-March bill arrived in my inbox this morning, that same $39.99 charge appeared again, prompting another call to customer service. After another 10-plus-minute wait, I was assured the matter had finally been resolved.
Guess I'll be going over next month's bill again just to be safe, but I'm not holding my breath. How hard is it to just get things right the first time?
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