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[Cust Svc] Moving to an Apt with comcast included in HOA

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Ok, so I have a problem. I am moving into a condo i purchased a little over a year that has either RCN or Comcast. I currently have RCN, and want to switch over to Comcast. The old owner that used to live here still has a Comcast account under her name. The building provides expanded basic tv for free, but I cant order it because it says that my address is already serviced. When I try to call, they are making me pay for everything. any suggestions?

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