My On Demand is not working for the past 48 hours. Chat support has scheduled a dispatch after they exhausted their options but I'm pretty sure this is a head-end issue. Houston market. I get all sorts of errors depending on when I try--VM-255, CL-7, Error 14, etc.
My aerial drop (which is less than 6 months old) goes to a Broadband Extreme asymmetric 3-way splitter (-7 dB on two ports, -3.5 on one port). Cable modem is connected to -3.5 dB port and the DVR and DTA are connected to the -7 dB.
Signal levels on cable modem are good (downstream channels have SNR of 38 to 39 dB and power of 4+ to 5+ dBmV, upstream power is 45 to 46 dBmV).
I bypassed the splitter and connected the aerial drop to the DVR with a barrel connector and there is no change. I change the cabling to the DVR and there is no change.
What really is dispatch going to accomplish?
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