Does anyone know why Comcast is no longer listing device serial numbers under Devices on "My Account", please ? Or have they moved it to some secret spot?
Under devices, it shows my equipment but there is nothing "clickable" to view the serial numbers.
I'm having issues with a STB. Phone agents want the serial number. While that's kind of logical, I have two STBs -- different makes and models but they insist upon the serial number. Really hard to read the serial number on the back when one has elderly eyes.
Is this something new, or is my account messed up? FWIW, the serial number on my owned cable modem is also not showing.
Thanks very much in advance.
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