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[Outage] Question

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My Comcast cable has been out about more than a week. First we were told a cable had been cut, then that there was an area wide outage. Then the storm but my neighbors never lost cable. A tech showed up today , said he had to check the terminal which is located in my neighbors back yard. Two houses over and behind me. Nobody home and gate locked. Nothing he could do. He left. Rescheduled for next Saturday. What if they are not home. What if they are gone for a month?

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