Hi everyone, my bill has been $117.77 for the past year since I got Comcast tv + internet. I have one tv and thus one HD DVR (the x1 dvr).
Two months ago my bill went up to almost $150. I called and they said they fixed something on the account and to just wait for the next bill. Now it's down, but it's still $20 too high. I went over the bill and I have a line item called "service to additional TV with DVR service and TV box" for $19.95. I think this is the culprit. I believe they think that I have 2 tv's and 2 boxes, but I only have 1 tv and 1 box in my house.
I have done the online chat multiple times, called many times and even called the cancellation line. The lady on the cancellation line helped the most. She was able to put some credits on my account for the past month bill and said she would call back when her manager was in the office because only the manager could do the "real fix" on my account. I never heard back so I called and asked for her. She wasn't in, but the rep said she would email her and ask her to call me back. I still never heard back :( It's been about 2 weeks.
I really don't know what to do at this point so I am turning to you all here. What options do I have? It seems every time I call, nobody can actually help me or tell me what is wrong with the account. I just want my old bill back as nothing has changed. I did not add or remove any services but my bill went from $117.77 to now $137.39 from what I can tell online. I have a 2 year contract and I'm only a year in.
Thank you for any suggestions. I really can't live with this bill going up $20/mo, *especially* if there's no corresponding increase in service (channels, internet speed, etc.).
:)
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