To: Tom Karinshak 8/21/13
I am so fed up with your Customer Service people that I am ready to scream. I have talked to 7 people over the last month trying to get my bill corrected. I have literally spent hours on the phone with your people and have been told that I am correct and my bill will be corrected. It never is. I pay electronically thru Chase Bank and have paid each bill on time and have the electronic records to prove it. My current bill says I am over $200.00 past due and you don't even show my 8/16 payment. When I upgraded in June you charged me for installation. I did the install. Then I was told I would get a $49.95 credit. Instead I got a past due. I spoke to 4 people at different times in July and was told the bill would be corrected and to only pay the $68.33 balance. So what do I get, a LATE CHARGE and a bill telling me I owe $201 by August 20th. WHAT???? I call in again. No one knows what's going on. I talk to a supervisor who was not nice so I asked for her manager. "Oh, he's in a Meeting". I'll have him call you back. That will be in 24 hrs. WHAT???? If I ran my company the way you do, I'd be out of a job. I want my bill corrected and I want a $75.00 credit for the hours of time I have had to spend on this. My time is very valuable. And it's still not fixed! The ball is in your court. I can't pay an incorrect bill and certainly not one that is due 8/20 when I made my August payment on 8/16 per your CS Department instructions. Due date was 8/17 and It was electronically posted to Comcast by Chase on 8/16. I've done nothing wrong here except to expect a reasonable level of service for which I pay an exorbitant fee. You are my last resort. The buck stops with you!
EMAIL SENT VIA COMCAST WEBSITE ON 8/21/13
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