From WOW, and so far, it ain't going so well. First, I thought I could order a self install kit, someone would switch the drop, and bam, done. Apparently, that's not the case. No one's replied to my Direct post yet from Friday, so that hasn't changed.
So I scheduled an install after being tossed from phone rep to phone rep, told by retentions that I shouldn't be charged for an install, told Saturday was the nearest available, and I was able to go online and change the one he made to yesterday, so no improvement there either.
The dude shows up on time, yay, forgot to bring a cable card.... fiddles around outside, says I'm switched, left me to go get a card. I check my connection, I have the same IP, same speed, as I did with Wow. Rebooted the modem, router, refreshed my connections, no change. He comes back, and I mention that to him. He insists I'm on Comcast now. Oooookaaaay.
I go into the den, where the TV is, turn it on, still getting my Wow channels, I point this out to him, he STILL insists I'm on Comcast. He installs their cable card to my Tivo, it does an upgrade to the firmware, but lo and behold, he can't get it to work. At this point, he's been there almost 3 hours.
He FINALLY figures it out, switches the drop, still can't get the card to work. Switches cards, got a picture, leaves. I browse my channels, bam, cable card activation screen pops up. Call in, they can't get it activated, so I get to have another tech visit today. If this guy doesn't have a clue, I'm going to tell him to take his card, switch the drop back, and cancel. The first guy has been here before, so I know he's been around, so how damned stupid are some of these guys? I'm OBVIOUSLY NOT ON COMCAST, and he insisted that despite getting my same channels, same ip, I was.
I DO still watch TV, crippled old geezer, and Wow is missing several I liked, and while I had 500/50 internet side, it was pokey as crap most of the time. That's why I am trying to switch back, but my GOD, customer service and techs have gotten worse, I think.
That's all, I just needed to rant. The guy today is scheduled 1-3, so we'll see what happens.
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