Having some issues with both internet and TV for a while now. Noticed terrible pixelated signal on several channels and internet drops the last several days. Called Comcast Sunday and got the offshore call center. Hard to understand and no help at all.
This morning I decided to call after 8:00 am and got a helpful technician in the Tucson Cable Card dept. (I have TiVO). Went through the issues and he says he can see it it is an issue on their end, before the tap into the house. Something about red, yellow and green indicators on their troubleshooting program. Sets up a technician appointment for tomorrow and all is well.
A few hours later I get a call from overseas “advanced technical support” who in very broken English has me go over the issues with him again. He says he will fix my issues on the phone without a tech visit. I politely tell him my issues I had already gone over earlier with the tech in Tucson. Finally I get him to agree I need a tech visit and confirms my appointment tomorrow.
Then I get another text message asking me to confirm the visit again!
I understand they want to make sure a visit is really necessary. (Yes I checked all my connections). But there really needs to be a way to get US based tech support and not have someone overseas, with very broken English who I can’t understand, second guess someone who understands my issue completely and speaks clearly.
We will see how tomorrow goes, but my guess is that they need to run a new line from the pedestal to the tap, since the one I have was installed in 1991.
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