Help? We have Digital Economy, DCT700 (the simple cable box - not a DVR), no premium channels. Beginning on August 10, 11 premium channels were added to our service. These channels were added simply by scrolling through the channels and selecting, say, HBO. No order confirmation required, nothing - just click to one of the HBO channels, and HBO gets added.
I contacted Comcast by chat and they removed all the premium channels. Later I tuned into an HBO channel - and it said "Welcome to HBO. We've received your order. Your new subscription should be available within two hours." I didn't click Order or Confirm or anything, just put it on 308, and BOOM, I get HBO. Even got an email saying a service call would be scheduled, but it had a blank date.
↧
