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Video Delay

Hello, I have recently moved from a Vegas/Cox area to the Denver/Xfinity area. While watching games with my friend who is still in Vegas, his cable is about 10-15+ seconds faster than my cable. I tried multiple times to talk to support but they don't really understand why this is frustrating or how to fix it. I've heard all kinds of reasons why this can happen. Does anyone here actually know why this happens, how to fix it, or who I can speak to in order to get it resolved? Thanks!!

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