I signed up for the new Internet Plus plan and I am now able to access HBO online and via the HBOGO app, but when I tune to any HBO channels on my Tivo with cablecard, it says I need to call my service provider to subscribe.
All my other limited basic cable channels work fine, but the new channels are not appearing.
I called Comcast and they tried to send an update signal and nothing happened. They finally gave up and said the cable card is probably defective and I should take it in to a Comcast office to exchange it.
I suppose this could be possible, but I am doubtful and I don't want to waste time driving to to replace it and have more problems trying to activate a new cable card if that is not really the issue.
Does anyone have any ideas? Does anything special need to be done to make HBO work through a cable card when you subscribe to the Internet Plus plan?
Edited to add topic group category. uid://455626
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