I posted this in direct but no response. so i wanted to see if the community could help out as well.
I was on the comcast triple play (i believe preffered plan) with hbo and i believe stars (i never watch the premium channels), I had blast internet and Home phone. I was in a deal and I was paying I believe $150 to $170 a month after taxes. It was still alot more than i wanted to pay. I was given a $20 a month credit from a rep also.
My bill got high, about $500 and it was getting out of control (couple months of missed payment, hard to keep up). so i payed what i can and had comcast down grade me. I NEVER use the home phone. so I told them to get rid of it.
I wanted to get TV and Internet. I talked to a rep and I was supposed to get Economy TV WITH HD and Performance Internet for $99.00 a month every day price. ( i was told that by a rep). I was told by the same rep that if i wanted to have economy TV and Economy Internet, it would have only been about $60 to $70 a month before taxes.
so then after the call, they sent a reset signal and i didnt have TV because the box didnt work. a comcast service maintenance guy came to my house and found the problem was that the box didn't have HD codes (when a rep told me i was to have HD channels..)
so they upgraded me to DIgital Starter. I figured it was fine that the first rep told me that digital starter and performance would be $108.00 a month instead of $99.00 a month. BOTH EVERYDAY PRICES...
So i was assuming i was on Digital Starter/ Performance internet at that point. (not in a bundle, just full prices since the reps told me they couldnt put me from a triple play into a double play deal...)
I called today to talk to comcast about my billing and pricing. they told me that I did have Digital Starter, but i had economy internet NOT PERFORMANCE like the rep before told me... they said my bill now is about $106.00 before taxes.. so i said well a rep told me that performance and Digital starter would be $108.00 a month so can i be put there. the rep said they were unable to give me a deal like that that they could only put me back into triple play (I DONT USE HOME PHONE, i had it disconnected most of the time.) and they also told me that it would be like $130 for performance and digital starter......
I was paying more than i wanted, and its starting to get back to that point. i told the rep i would keep the economy internet (as i am a gamer, 1-3 megs download might now be good enough. it might make my gaming experience lousy)
I don't use a home phone, if i do ever need it i can use google voice and a obihai device for free. i use internet and tv mostly.
I just want to be see if i can be put on a bundle deal with TV and internet, for an existing customer.
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