I posted this in the direct forum but i thought I'd post it here too.
I just had the X1 installed a few days ago and haven't turned in my old STB and DTA yet. I plan to return them to the Comcast office near me.
My wife and I were in bed just now (we have to be up early) and at approximately 8:05pm someone knocked repeatedly at our door. I got up and answered the door. It was an older man with a clip board and a Comcast badge saying they were doing a drive to pickup equipment and that he needed to take my old equipment.
I told him I couldn't give them to him now as they're still in my entertainment center and the power cords are wire tied. I started to tell him I would return them to the office and he cut me off and said if I'll just give him one he can meet his quota.
I told him again that I couldn't and that I've had issues before and prefer to return them to the Comcast office. He asked me what I mean by issues. I told him with giving back equipment and then being billed for it.
He again cut me off, threw up his hands, turned around and said "alright" as he walked away.
I honestly can't believe this just happened. Does Comcast really send people out door to door at night to collect equipment, or was this someone trying to steal equipment?
If this was really a Comcast employee, his attitude was totally unacceptable, not to mention showing up that late.
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