Can I simply return the X1 primary set top box and go back to the pace rn110? We don't need it. We simply watch tv and don't need a voice activated remote. I've been contacted by phone 3 times regarding the upgrade and turned it down, simply because I don't want to pay the shipping. This time I was contacted and told, once again, our bill would not change and shipping was free. I was also told that this upgrade is necessary because we could start having problems with the rn110.
So, I said OK.
Received the unit and got the bill. $45.00 higher. So, I don't want it and I want our bill to reflect the triple pay agreement we agreed to. Basically, $109.00 before all the other fees. Comes out to about $133.00/mo. w/no rental for the rn110. rental fee for the arris722.
So my question is, can I simply return it?
How fun will that be to try? I wish people calling our house would identify which dept. they are with. This sounded like a tech. call when it was obviously sales.
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