We are in contract for a house that has an address on one street, a 5-house court, that does not show service available to any houses (including the ones on the corner of the main road, where all of the other houses do have service). The property also has frontage on another street in back, which is actually closer to the house. On that newer street, all of the adjacent properties have Comcast service. I called the main sales number, but the agent just confirmed that she goes by address alone, and we do not have service.
What is the process, department name, or magic word to use, to be connected to someone who can actually evaluate the location to see if we can be connected from the back street?
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