I am on my second XG2 box in less than three weeks. Originally posted on Comcast's customer forum, did not receive any replies as of this morning, so I'm hoping someone here might have an answer.
The first XG2 (refurbished) was exchanged, because "no signal" reported by the TV when the box was powered on, coming out of Power Saver mode and that box would also become stuck on the Welcome screen after reboots.
The new XG2 (brand new, not refurbished), is fine when it's powered on 24/7, but the TV also reports "no signal" when the box is powered on in the same scenario described above. Today, while it was exhibiting that, I unplugged the HDMI cable from the back of the box and immediately plugged it back in. The audio and video immediately came on.
The TV is an LG 23" model, roughly five years old. Supports 1080p and 720p via "component", otherwise 1080i. It worked perfectly with a coax connection on SD service. This is the first time it's using HDMI.
I have used multiple HDMI cables: Monoprice, Blackweb (a Walmart brand, which is also certified by HDMI Licensing), a Comcast-supplied cable, generic cables and one that came with a computer monitor.
I find it difficult to believe that the cable is the problem, since I've been able to replicate this with all of them. The TV otherwise works fine. So I'm thinking the issue is with the box itself.
Is there any possible explanation as to what might be happening? If I have to leave the box powered on 24/7, I will.
The first XG2 had replaced an XiD box, which had issues at the 1080p setting.
Thank you for any replies.
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