i am trying to help a family member who cannot get yahoo mail to load all of a sudden in their home. it worked fine one day and now the page half loads. i asked them to go out of their house to a starbucks or something and it worked fine. so i figure its their connection. i had them restart their modem, router to no avail, i had them unplug all the wires to their cpu, modem, the cable from the wall to no avail. its not a virus since it doesnt work on any computer, phone or device in the house connected to wifi and it works fine when out of the house.
not sure what they can do to get it to work. comcast says there is no issue and nothing they can do. i told them they might want to swap out their modem.
could it be a dns issue not sure what to try.
thanks
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