my friend gets calls literally every day now to upgrade her service. they tell her its free and easy self install. I haven't gone over yet to see what boxes she has or what modem she has but if there 'something' going on that she literally will not get service if she doesn't do this?
she has the triple play, no HD no DVR
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[Comcast Equip] comcast calling every day to force upgrade
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[Install] Comcast won't install...
Hey everybody,
So yesterday a tech came out to the house to install the X1 boxes etc, turns out, we don't have a ground rod, so isn't allowed to work on it, saying it was "contractor rules".
He was also saying I would need to rewire the house with coax...
So here I am with a modem that keeps getting t3 timeouts, and shuts off once an hour, and only 1 working tv out of 3.
The issue I'm having is the box that contains the first splitter(s) is on the opposite side of the house that the modem and 2 other TV are in (approximately 150ft), is there anything I need to know or any equipment I need to make this signal work right?
Thanks.
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[Praise] Loathe to admit it but - PRAISE for a CSR
I am by no means a fan/devotee of Comcast support. But - fair is fair, and I'm hoping my one good experience in a long time won't jinx me.
After getting fed up with 2 days of VOD bizarre error messages the likes of which I've never seen before AND not being able to use the "search" feature nor the "help" button on the remote (for checking account balance, etc), I broke down and called.
Lo and behold: call answered by a non-accented young lady (didn't get name). Even better, she only asked for my address and last 4 to verify. None of this "let me see if I can get you a better price...." hooha after I explained about my VOD and error messages. None of the "let me send a refresh signal" (did that by automated system) and explained I'd unplugged the box.
Very polite, pleasant. Said she was sending a ticket to the VOD team. Reviewed the error messages and where they occurred.
*knocks on wood* Problem seems to be resolved today. I hope Comcast keeps her.
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Please support Great Lakes Bengal Rescue, a 501c3 charity. Foster homes are urgently needed for the beautiful Bengal cats in rescue.
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[Install] Terrible install
comcast guy shows up to do a 4 room install, asks me where I would like the living room and master bedroom jacks. He drills 2 holes through the front of my house destroys 2 pieces of siding and runs the wire down the front of the house which is the first thing you notice when you pull in the driveway. The worst part is the cable jacks are under a window so they are completely useless. He put the main box on the side of the house putting 2 more holes in the vinyl which I now have to replace.
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[Comcast Equip] Can no longer watch DVR recordings away from home
What has changed?
I used to be able to see my saved DVR recordings here at work, but as of yesterday all I can get is the DVR manager, see all my recordings, BUT can only select to "watch on TV".
I used to be able to watch here at work (and elsewhere). When I could, the page looked pretty much like the menu I see when I am at home.
But now all I can get is the one I have shown here. No where is there a place to click to get to the page I was used to seeing.
Am I missing something? Did comcast change something in the last few days?
Has anyone else had this issue.
Called the 800# and of course they tell me nothing has changed, and not sure why I can not view and recordings on my laptop away from home.
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Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.
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[Content] comcast is inserting Ads when you change channels?
I started seeing this, or noticing it, over the past few months. If I haven't watched a channel for a while, 30-60 mins, when I change to it, I will ALWAYS see Ads. The beginning of the Ad block a solid 3-4 or more minutes. Has anyone else seen this? I read a post from October 2013 from someone in FL. he was shot down for the most part but it is happening. I'm am so tired of Ads, I rarely watch a show that I've not recorded. And the iPad phone browsing, even worse. This amount of advertising has to be more annoying than profitably, well I'm guessing they don't care if it annoys.
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[Content] what is the Difference between basic 2 and digital economy
I have the comcast products & services price list, and they list basic 2, but there are no basic 2 channels listed on the channel line up. There are channels listed for digital economy though.
so What is the difference between basic 2 and digital economy?
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[Comcast Equip] Arris to buy British set-top box maker Pace
quote: Communications equipment maker Arris Group Inc will buy British set-top box maker Pace Plc in a $2.1 billion cash-and-stock deal to expand into the satellite business and boost its business outside North America.
http://news.yahoo.com/arris-buy-british-set-top-box-maker-pace-212623440--sector.html
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motorola rng150n
is there a way to see the diagnostics on this box.power off and hit menu seems to only show user settings?
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[Content] Is Discovery bracing for a possible showdown with Comcast?
While Comcast has avoided having the carriage agreement renewal conflicts and blackouts that many other pay TV providers have gone through lately (most likely because of its huge number of TV subscribers compared to the others), that may soon be coming to an end, with a potential "Clash of the Titans" scenario possibly occurring by the end of June:
Discovery Shifts Shark Week
Move of Popular Block Could Increase Leverage With Comcast
By Mike Farrell, Multichannel News - February 2, 2015
http://www.multichannel.com/news/cable-operators/discovery-shifts-shark-week/387550
and
Discovery CEO "Hopeful" on Comcast Carriage Talks, Plans U.S. Direct-to-Consumer Service Launch
By Georg Szalai, The Hollywood Reporter - February 19, 2015
http://www.hollywoodreporter.com/news/discovery-ceo-hopeful-comcast-carriage-775260
 
I guess we can look for Discovery Communications' networks to all be listed on this Comcast webpage starting in May:
Upcoming Contract Renewals
http://xfinity.comcast.net/learn/programming/
EDIT: Discovery Communications' U.S. networks include such popular ones as Discovery Channel, Science, TLC, Animal Planet, Oprah Winfrey Network, Discovery Family, American Heroes Channel, Investigation Discovery, Velocity, and Destination America: http://media.corporate.discovery.com.s3.amazonaws.com/uploads/pdf/_globe_2014_q2_ataglance_final_web.pdf
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[OnDemand] On Demand not working - post your location and when the outage
Sacramento - Saturday June 27th
My internet is also not operating at full "blast" speeds. I'm lucky to get 20 megabits download.
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[Content] Weather Channel no longer in HD in Atlanta
Does anyone know why TWC HD channel is no longer HD in Atlanta on Comcast? From what I've heard there's a technical issue but it's been way over a month now that they're showing widescreen SD on the HD channel instead. They do have an old SD channel also and have broadcast in HD here for years now until this recent issue.
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[Connection] Running a splitter from outside
Recently a tech came over to fix a signal loss issue. He installed what looks to be a 4-way splitter with 7db ends at the connection near the modem, saying that it's to 'stablize' our signals. He also noticed that we have a TV package but we were never given a cable tv box and handed us a new self-install kit. It was news to us. Currently, we just have the internet plugged in and now have to decided to run a second line from the outside.
My question is, is it alright if I ran another RG6 line into the house from the box outside through a 2-way splitter? Instead of the 4-way splitter, I'll be using a 2-way with 3db ends and I'll attach it right after the grounding block Comcast has installed. Or should it still be a 7db splitter?
If it affects the internet signals too much, we most likely won't bother with cable TV.
These are my signals with the 4-way splitter after 6 days of uptime: http://i.imgur.com/pyPwqtQ.jpg
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Considering upgrade to X1...feedback on good, bad, ugly?
I am still using legacy Moto DCX-3501 DVRs and a Moto digital HD STB. Each DVR has 2 HD tuners and each has a 500GB internal HDD. The guide isn't fancy, but it works.
When X1 first came out, there were all kinds of issues posted and users did not seem satisfied and upgrading didn't seem like a good idea. Fast forward a couple of years, and I'm wondering if it's time to revisit an upgrade.
I've done some research on the Comcast forum and tried to read up as much as I can, but I'm looking for candid, boiled down feedback. Is an upgrade to X1 from legacy digital boxes/DVRs recommended or should I continue to hold tight? What are the main drawbacks or missing features in X1 today?
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switching to comcast internet and they talked tv
Is comcast picture 1080 P I or ?
Everyone that HAD comcast said the pic was the worse of anything they have owned.
I can't say because I have not seen comcast since 480 days.
I am only thinking of getting the 45 service with the $10 hd rip (I know they all do it)
1 or 2 tv's I don't know, what about eq?
like uverse but it says $49.99 yes but to see it cost extra LOL
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[VOD] DCT700-suddenly no VOD whatsoever
Once again having VOD, interactive Guide search issues. This is getting old as each press of the remote renders a different error message. Most frequent are CL-14, CL-13 and MOGGBUF.
Question: I figured out how to pull up the diagnostics screen. Which entry would I check to see about the DCT700 SNR or what code thingie I should check, please ? My coax is tight at the wall and at the TV. Direct hookup: wall coax outlet to DCT700 and to television.
UPDATE: Looking back through other forums/threads, it looks like this *might* be a UDB problem or in need of a "UDB refresh". How to get a CSR to actually do that ... ?
Thanks !
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Please support Great Lakes Bengal Rescue, a 501c3 charity. Foster homes are urgently needed for the beautiful Bengal cats in rescue.
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[X1-X2] Moving to a Comcast-only area...
I am currently a Cablevision subscriber moving to a Comcast area :-(
I have Cablevision's multi-room DVR that allows recording of up to 15 simultaneous shows and has 75 hrs of HD capacity. Can anyone here please explain to me what the best option for something similar with Comcast is? I know they have an X1 DVR but I'm not sure if it has an internal hard drive or if it is "on the cloud" or what the max # of tuners it has? Any info can be helpful. Also, I've read that TiVo might be an option with Comcast. Any thoughts? Thanks.
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Xfinitiy Box, Remote and Xbox One issues
We have had Comcast out several times to replace wiring, boxes, remotes and power supplies but they don't seem to have clue what's going on.
First off the power button with the blue ring that doesn't do anything. Why can the box not be turned on and off this seems silly. Their support told us that the boxes are always on and you don't need to turn them off.
Well that's fine if they worked all the time I find myself having to unplug it about once a week because it either won't change chanels or there is no sound.
Second is the remote. Works about 20% of the time. Pressing the buttons sometimes you see the green ligth indicates it got a signel but most of the time you don't.
Sometimes you press one button and something else entirly happens like maybe up arrow is pressed and instead you get #2 pressed.
Sometimes your trying to use the arrows and the box just turns off
Using the Xbox One either voice control or using the Xbox controller to change channels the single is sent to the Cabel Box but say if it's trying to send 422 it will end up sending 4442222 or something crazy.
Any ideas what's going on here with this crazy thing?
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[Video] Why is the picture so small with the HD DTA
I have 3 HD DTA's and the picture is so small. Its in the middle of the screen with back boarder all the way around it. I try to make it bigger with the Ratio button on my tv remote but it cuts some of the picture off or it doesnt make a difference.
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[X1-X2] Xfinity X1 now available to New Customers
I just heard a brand new radio commercial for the new Xfinity X1 cable box on local radio station 94.1 WIP Sports radio. But like others have said its currently only available for new residents and customers :( I am a long time Triple Play customer and I wonder if I called up and complained if I could get comcast to hook me up with a few X1 boxes? My guess not very likely :( But the good news is at least its here for new customers so maybe spring or summer 2013 it will be available for the rest of the Triple Play customers.
If anyone here in Philly gets it maybe you can give us a nice review with some photos and video :)
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