Just wanted to inform you guys that i did the same things to her account that i did with mine to get x1 without upgrading to double or triple play. they way i did it was to get a dvr upgrade. then chat with them after to see about the appointment and i had them put in exactly this, "Customer Needs the Pace XG1 or the Arris XG1 DVR and will not accept any other dvr." I never mentioned x1 if they mentioned x1 i told them i did not want x1. Then i chatted with them a few times after that to confirm and change the notes if necessary.
that is the same as what i did with mine but the arris Xg1 did not come out yet
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