[Content] Channels Not Available
Anyone on Garden State, NJ having problems with certain channels? Music Choice 441, Fox Movies 243, HBO FAM 304 just to name few.
View Article[Comcast Equip] Need help getting my companion box replaced with a second DVR
I've talked to customer support multiple times about being tired of dealing with the laggy and unresponsive companion box. I've seen how now you can have multiple dvr's on the same wholesome setup. My...
View Article[Video] no picture but sound
I have lost the picture but have sound. Same on all TVs. Tried to contact customer service for over one hour and either get busy signal or disconnected when being transferred to representative. Message...
View Article[Comcast Equip] Motorola HD-DTA Black Screen
I know there were some recent issues with the X1 system, but the issues I have been having were happening far before this weekend. I have one of the Motorola HD-DTA boxes in my bedroom. I don't always...
View Article[Price] Comcast Offered Deal, then took it away
Where does one begin. A few weeks ago I called Comcast to fix a problem that has been going on for a year, after that was resolved I asked to lower my bill. Here's where the fun begins. I was sent to...
View Article[HD] Do HD versions of channels come with Digital Economy tier?
I'm in Portland, Oregon in case it makes a difference. My thinking is that one should be able to get the HD versions of whatever channels one subscribes to--HD shouldn't be "held hostage" behind a...
View Article[Cust Svc] Comcast increases bill, now won't answer their phone
So XFINITY sends me a letter informing me that they have "found that you are not being charged for one or more of the following Additional Outlet or DTA equipment" Strangely enough, they also state...
View Article[Cable Card] Cable Card Missing Locals
For the last few months I have been missing the locals CBS,NBC,ABC.... on my authorized CC in my HDHomeRun Prime with WMC. All other channels are fine. I have clear and reloaded channels using diag...
View Article[VOD] On Demand System Problem; Charging for All Shows
No one seems to know what the issue is, but many many folks are having this problem since yesterday. For instance, HBO subscribers are being told by On Demand that they must add a subscription to view...
View Article[Video] November bill and insert surprises
Fun stuff on my November bill and insert: Effective Jan 1, 2015 due to increased business costs, the charge for both hourly Service Calls and in-home service calls will go from $60 to $70. My favorite,...
View Article[X1-X2] X1 Freezing and Error
Recently our standard X1 box has started acting up. Sometimes the Switching to HD message sticks to the screen and I have to restart the box for it to go away. I think it even happened once with the...
View Article[Cable Card] Appreciatoin
  Thank you, thank you, thank you to ComcastTeds on the Comcast forums for helping me with my cablecard issue. After two weeks of futility and frustration, trying to work with Comcast service...
View Article[Cable Card] NFL Network HD channel missing since CBS Network simulcast ende
I haven't received my NFL Network HD channel since the end of CBS Network HD simulcast ended. I am supposed to receive the HD channel on Ch. 730 in my local area as included in my Digital Preferred...
View Article[Comcast Equip] Odd TV Equipment Showing up on My Account
Since yesterday I am now showing a new piece of TV equipment on the Xfinity website under 'my services & equipment'. I only have a DTA and Motorola DCX DVR. Those are showing under my account, but...
View Article[Content] Report notifications of Limited Basic tier encryption here
Recently, Comcast has started notifying subscribers that they will start encrypting the Limited Basic service (B1) tier http://customer.comcast.com/help-and-support/cable-tv/limited-basic-encryption/...
View Article[Bill] Credits for X1 nightmare
As we've all noticed the X1 went out on Saturday and again on Sunday than again on Wednesday. I'm wondering if I should call in for the $20 inconvenience credit under the Comcast customer guarantee or...
View Article[Comcast Equip] Anyone else having issues with reminders not reminding ?
It's usually just a one-off thing, but for about the last 4 or 5 days, I'm finding several "reminders" not kicking on. I have the Motorola DCT 700 boxes; I set the reminders for 3 minutes before/1...
View Article[Bill] November Billing Notes - New Install Prices and more
New billing vendor, new account number, better, clearer breakdown of charges and discounts, better placement of Franchise Authority information. And the following notes: IMPORTANT INFORMATION:...
View Article[Connection] Outage in Wilmington, DE Yesterday
So apparently the majority of the city was out all day yesterday - Homes, Restaurants, Businesses. Most places had no credit card processing, TV at the bars, nada. And feedback from friends was the fix...
View Article[Price] Comcast Offer
Our triple play promo is about to expire so I called a week or so ago to see what was available. The loyalty rep offered the same price we have now ($119.99/month) with a 2-year contract. Not bad. I...
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